How do I request reviews from my clients?
Using RankMyAgent's editable templates in your Virtual Office, you can easily send out review invitations to your clients. Why send them from RankMyAgent?
Sending out review requests using our "Request Review" button lets you track who you've sent a Review Request to and their statuses using our Review Stats Page. This also allows your clients to access your survey form with one click of a button!
Note: This feature is only available for our Premium subscriptions. To learn how to request reviews using a RankMyAgent Basic (free) account, please click here: How do I Request a Review using a Direct Survey Link?
Here's an easy 6 step guide:
1) Log in to your RankMyAgent account and click on the "Request Review" button.
2. You will be taken to this page below. In the "Send request to" field, you can start entering the name or email address of the person you would like to send a request to.
If the person is in your contact list, a blue drop down list will appear and you can select your client from the list. If they are not on your list, you can start typing their email and select them. You will then have an option to add them to your contacts.
4) Next, select a template that you want to use by clicking on the "Template" bar. A dropdown list should appear with all the templates you have saved. (To learn how to save templates, please click here).
5) Once you've selected your desired template, you can edit and make changes to the template in the "Subject" and "Message" boxes.
Important: Please use "@REQUEST_REVIEW_URL" placeholder for the Request Review URL. Please do not touch the links that are within the templates, for example: "<a href="https://rankmyagent.com/home/search-real-estate-agent-results/rank-this-realtor-page/?agent="20943">"
These are embedded links that we use to track the status of the review and to allow your clients to quickly access to your survey page. If you have accidentally removed the code or an error has occurred, please contact our support team to have it fixed.
- If you have not already saved a template, feel free to use and edit our Default template in the "Subject" and "Message" box. Once you've edited it, if you'd like to save your message as a template to reuse in the future, simply click the checkbox at the bottom of the page that says "Save request review as template".
- If you would like to receive a copy of the email in your inbox, please check the "Send a copy of the email request to myself". You will receive a copy of the email in the email address you use to log into your RankMyAgent account.
- Want to send a request but need some inspiration? You can copy and paste any of our pre-made request templates into your account. Find our Ultimate Bundle of Review Templates here.
5) Finally, click the "Send Request" button and your request will be sent. After you press the button, the page will then refresh and you may send another Review Request!
Congratulations! You've successfully sent a request for a review!
To see the Review Requests that you've sent and their statuses, go to "My Account" > then click "Review Stats". Take a peek at this FAQ to learn more about how the Review Stats Page tracks your Review Requests.
Note for brokerage accounts: We've added a new function for brokerages to request reviews on behalf of the agents within your brokerage. Log in to your brokerage account > Click "Request Review".
On this page, there will be another field labelled "Select Agent" above the "Send Request To" field. Simply click that search bar and a dropdown list of all your agents will appear. Select the agent you would like to send the request for a review on behalf of and proceed as per normal.
If you're having trouble viewing any of these, or if you need any assistance, please reach out to support@rankmyagent.com.
Continue Reading for Examples:
This is the agent's view of the default Review Request below:
Please note, this is not what will be seen by your clients, but is simply the template. You may send a Review Request to your own email to see what this looks like in action, or view the sample that is in this FAQ.
Using the codes embedded, this is a sample of what the Review Request email would look like for your client:
We're always here to serve you better, please reach out to support@rankmyagent.com or call us at 1-800-615-5978.