What is the Review Stats Page?

Ever wanted to track if your request for a review grabbed your client's attention? Or perhaps, you simply want to check if the request for a review was sent at all. At RankMyAgent, we want to help you figure out what works and what doesn't. We created the "Review Stats" page to help you track the progress of every review request email you send.

Here, you'll see all the requests you've sent and other details, such as: 

• When you sent it;
• When your client opened the email;
• Whether or not they started the review, and
• If the review survey has been completed. 

This video goes over how to access and use your Review Stats page:

Here are some tips and tricks on what the stats mean and how to make use of them:

• "Date Sent" & "Email Address": These two columns show you the date that the review request was sent to your client and the email address you sent the review request to. You can also use the "Email Address" column to check for any typos in the email addresses.
• "Message": When you click the "View" button under the "Message" column, it will show you a preview of the message you have sent to your client. 
• "Delivered" & "Viewed": These two columns indicate if the request for a review was sent and if your client has opened the email in their inbox.
• "Survey Started": This column indicates if your client has clicked on the review request link in the email. If your clients have received the email but not viewed it, reaching out to them to send them a friendly reminder about your request may be beneficial. This will be helpful in case they forgot to work on the survey or if the email landed in their Spam/Junks folder.
• "Survey Completed": This column indicates if your client managed to fill out the whole review survey and submit it successfully.

Once the survey has been completed, the review must still undergo the verification process and will not be published immediately unless certain criteria are met. Check out this FAQ to learn more. 

To go to your Review Stats page, you may follow these steps:

1. Log in to your RankMyAgent account.
2. Click "My Account" and choose "Review Stats".

3. You will then see your Review Stats page, which should look like this:

If a row indicates the "Survey Started" as Yes but "Survey Completed" as No, this means that your client likely clicked the link to begin the survey, but did not finish the survey or the review was interrupted during the submission. If your client has indicated that they have fully completed the survey but the "Survey Completed" column is indicating otherwise, please don't hesitate to reach out to our support staff for help.

If you have any questions or concerns or are experiencing undue delays, you can reach us at support@rankmyagent.com. We're happy to help!